Oracle

"The philosophies 'Enable, Enhance and Excel' has prompted Dhanush to establish the Oracle Centre of Excellence (COE), so as to 'enable cost-effectiveness' and 'enhance efficiency' thereby 'emerging innovative' to 'achieve excellence'."

Oracle Consulting Services

The Dhanush's Oracle Practice Team has put together its vast experience to implement solutions for global clients across multiple geographies. The experienced practice team consists of individuals who possess rich functional exposure and high technical skills, therefore giving them the acumen to understand requirements in the best possible way.

The experience and capabilities are across a wide range of Oracle products like E-Business Suite, Hyperion, Fusion etc., therefore enhancing the applicability. These consultants possess rich domain knowledge in specific industries and perform the role of Subject Matter Experts, therefore adding value to the implementations.

In addition to quality, lower TCO (Total Cost of Ownership) and rapid implementation, the most significant factor in our practice is that our objectives are closely aligned with our customers.

Our Oracle Practice Team helps optimize an organisation's investment through a complete set of application lifecycle management services as depicted below.

  • Implementation
    • Turnkey Implementation
    • New module implementation
    • Customisation
    • Data Conversion from Legacy system
  • Technical Development
    • Workflow customisation
    • Custom Reports & Forms
    • Data Migration
    • Bolt - on
    • Barcode customisation
    • Interfaces & extensions
    • Application integration
  • Application Maintenance & Support
    • Offshore development & Support Center
    • Onsite support
    • 24 X 7 DBA support
    • Production support
    • Performance tuning
  • Upgrade
    • Assessment for upgrade
    • Upgrade
    • Re-implementation
    • Migration of customisation

Implementation

By excelling in 'Implementation, Upgradation, Maintenance and Support Services', Dhanush has emerged to be one of the most preferred partners therefore enabling its services.

And so with 'Implementation', our strength lies in the profundity of subject matter, expertise, strong industry domain & business process knowledge, change management expertise and rich toolkits & templates for risk-free deployment and proven program.

We leverage the offshore-onsite model to provide cost savings and an extended pool of experts for the client.

Our Approach

  • Pre-Implementation
    • Business process study and optimisation
    • Change management
    • IT strategy formulation
  • Implementation
    • Gap analysis and process mapping
    • Configuration
    • Customisation, interfacing and integration
    • Migration
    • Training
    • Localisation

Technical Development

Technology Areas

We at Dhanush, 'enable Oracle Application set up' through 'enhanced qualified and technical professionals' therefore emerging with services that include:

  • Post-implementation support
  • 24 X 7 help desk support
  • Problem resolution and knowledge management
  • Ongoing optimisation services, performance tuning and metrics reporting
  • New customisation support and RICE support
  • Applications Database support
  • Testing

Support Value Proposition

  • SLA based support
    • Professional and certified pool of consultants specialised in providing support services
    • Maximising offshore leverage to provide significant time and cost savings (up to 60%)
    • Internal framework and Tools (Smart PM) to assist Support Execution and Project Management

Application Maintenance & Support

At Dhanush, we have 'emerged' as a high quality 24 x 7 support system for Oracle Applications, systems and infrastructure for enterprises.

Our Application Maintenance and Support service follows the Dhanush Support and Maintenance Model, designed and benchmarked with global standards of support for Oracle applications.

The model has a reliable measurement system, improving SLA adherence therefore standardising the problem management process that uses the best practices across industries.

The support model 'enhances' overall reliability, accessibility, performance and effectiveness of applications, while reducing IT maintenance costs.

We achieve the aforementioned through our onsite and offshore delivery models 'enabling' clients to gain maximum business value from their technology investment.

Key Benefits for Enterprises

  • Improved reliability, availability and performance of the infrastructure, operations, application and interfaces
  • 24 X 7 SLA driven support
  • Framework and tools to assist support execution and project management
  • Maximising offshore leverage to provide significant savings (up to 60%) and predictable support costs
  • Pool of consultants specialised in providing support services

Upgrade

Dhanush consultants also 'enable' evaluating the need for an upgradation (or re-implementation) on the basis of complexity, investments, expectations of key users and expected benefits from the new version of the application.

Team Dhanush can 'enhance' the services by proposing a plan and developing a roadmap by assisting our customer in identifying the advantages and dependencies of the upgrade.

Why Upgrade?

The typical drivers for an upgrade are:

  • Adaptability and benefit from the new functionality present in the latest version, Release 12
  • Increased cost of maintenance of the existing version
  • Change of hardware or software platform to newer versions (OS, DB or Application)

Upgrade and Migration Service Value Proposition

  • Proven methodology designed on the lines of Oracle recommended Migration Methodology
  • Our expertise worked on more than 30 upgrade and migration success stories of varying degrees of complexity
  • Maximising offshore leverage to provide significant savings (up to 60%)

Key Benefits for Enterprises

  • Reduces time, resources and cost of the entire upgrade process
  • Minimises system downtime during the final production upgrade
  • Increases end-user satisfaction by providing an updated and stable application
  • Opportunity to use new tools & functionality
  • Framework and tools to assist execution and project management
  • Maximising offshore leverage to provide significant savings (up to 60%)
  • A team of consultants specialising in upgrade services