Microsoft Dynamics CRM

Dhanush Infotech enables enterprises track their sales, marketing and customer service by providing a holistic 360° view of the customers with the Microsoft Dynamics CRM platform

Dhanush Microsoft Dynamics CRM Expertise

Our pool of talented, certified technical and functional consultants, have in-depth knowledge on Microsoft Dynamics to provide solutions across various business domains. We help our client’s get the most out of Dynamics CRM, both as an on premise software or through the cloud.

Microsoft Dynamics CRM is a robust and highly flexible Customer Relationship Management (CRM) solution, suitable for any size of organization and has three main sections- Sales, Marketing & Customer Services.

Dhanush Microsoft Dynamics CRM Services

  • Consulting
  • Licensing
  • Implementation
  • Customization and Enhancement
  • Testing
  • Support & Maintenance
  • Product Upgrade / Cross Migration
  • Consolidation & Integration
  • Independent Validation & Verification

Benefits

  • Ease of Use - Microsoft CRM integrates directly into Microsoft Office applications; providing users a familiar interface to work with.
  • Scalable - The flexible licensing terms make it simple to add additional users and further functionalities as and when required.
  • Codeless Customization - Microsoft CRM allows you to customize user fields, alter forms and individual views easily without the need to make any changes in the code.
  • Go Mobile - With Microsoft Dynamics CRM Mobile Express, your field based staff can access the CRM anytime and anywhere, through any device with a web browser.
  • Data Segmentation - Microsoft CRM allows easy segmentation of data by any criteria so that your marketing campaigns can be targeted effectively.
  • Security - Information stored within Microsoft CRM remains confidential and is safe from any loss or data corruption.

Why Dhanush?

Dhanush is a Microsoft Gold Certified Partner and has a proven track record of delivering flexible, and cost-effective solutions for driving consistent and measurable improvements together with the consistent strategy, excellence and service you expect from a Microsoft partner to help guarantee your CRM success.

Key Capabilities

    Sales:

  • Shorten the sales cycle
  • Improve win rates with a 360-degree customer view
  • Automate lead routing
  • Lead and opportunity management
  • Sales process automation
  • Competitor tracking

    Services:

  • Increase capacity to handle requests without increasing employee count.
  • Service representatives can:
    • Track requests
    • Manage support issues from contact through resolution
    • Deliver consistent, efficient service that helps ensure customer satisfaction.

    Marketing:

  • Deliver the right message to the right audience through effective target marketing.
  • Marketing professionals can segment customer data across multiple data points to ensure proper audience definition.
  • Complex full cycle marketing campaigns can be planned and executed with the results feeding directly into lead and sales management processes.

    Analytics:

    Intuitive business intelligence tools built on Microsoft SQL Server and the Microsoft Office system deliver role-
    tailored reporting and analytics capabilities that empower executives, managers, sales and service people to:

  • Identify opportunities
  • Track and manage business performance
  • Quickly create reports
  • Measure and forecast revenue
  • Proactively manage service issues

    Mobility:

  • Microsoft Dynamics CRM Mobile works with most handheld or mobile devices
  • Supports multiple languages
  • Provides ground staff with full, customizable sales, marketing, and customer service functionality

    Integration:

   Integration with Microsoft Office, Microsoft Dynamics Business Management Solutions, and other business
   systems to give employees a complete view of customer information

    Application Development Platform:

  • Ability to quickly configure and extend the application to meet specific business process requirements.
  • Codeless configuration environment
  • IT professionals can leverage out-of-th-box web services to deliver rich content from other legacy applications.